Terms of Service
By using our services or purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before proceeding.
Services Offered
Rafiki Pest Control Rwanda provides professional pest control services for residential, commercial, and industrial spaces. Our services include:
- Insect and rodent control
- Termite treatment
- Fumigation
- Sanitary bin services
- Supply of pest control products
All services are delivered by trained and certified technicians using approved, safe, and environmentally friendly methods.
Booking & Appointments
- Appointments must be booked in advance via phone, WhatsApp, or our website.
- Emergency or same-day service may attract an additional fee.
- Clients are required to provide accurate information and ensure access to the premises.
- A minimum of 24 hours’ notice is required to reschedule or cancel appointments.
Pricing & Payment
- All prices are quoted in Rwandan Francs (RWF) and may include VAT.
- Payment is due immediately after service unless agreed otherwise.
- Accepted payment methods include mobile money, cash, and bank transfers.
- Late payments may result in penalties or suspension of future services.
Guarantees & Limitations
- Some services come with limited warranties (e.g., 14–30 days), which will be indicated on your receipt.
- Re-infestations due to poor hygiene or structural issues are not covered.
- Rafiki Pest Control Rwanda is not liable for pest-related damages or conditions outside our control.
Client Responsibilities
- Ensure that technicians can safely access the site.
- Follow all safety and aftercare guidelines provided.
- Report unresolved pest issues within the service warranty period.
Cancellations & Refunds
- Cancellations made within 24 hours of the scheduled time may incur a cancellation fee.
- Refunds are subject to our Return & Refund Policy.
- No refunds will be issued if aftercare instructions were not followed or the service was properly rendered.
Health & Safety
- We use government-approved, safe products.
- Inform us in advance about allergies, children, pets, or sensitive conditions.
- You may be asked to temporarily vacate the premises during certain treatments.
Intellectual Property
All content on our website, including service descriptions, images, blogs, and branding, is the property of Rafiki Pest Control Rwanda and may not be used without permission.
Limitation of Liability
Rafiki Pest Control Rwanda is not responsible for:
- Delays caused by weather, traffic, or third-party disruptions
- Damages from pre-existing infestations
- Losses resulting from failure to follow safety instructions
Changes to These Terms
These Terms of Service may be updated from time to time. Continued use of our services implies acceptance of any changes made.
Governing Law
These terms are governed by Rwandan law. Any disputes will be resolved through negotiation or appropriate legal channels within Rwanda.
Contact Us
📞 Call/WhatsApp: +250 787 555 999
📧 Email: info@rafikipestcontrol.rw