PRIVACY POLICY
At Rafiki Pest Control Rwanda, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or staff.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, phone number, email address, physical address, and payment details when you book a service, make a purchase, or contact us.
- Service Data: Details related to your pest control needs, service location, and treatment history.
- Website Usage Data: When you visit our site, we may collect anonymous data such as browser type, device used, IP address, and pages visited using cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Schedule and deliver pest control services
- Confirm bookings and send service updates
- Respond to inquiries and provide customer support
- Process payments and issue receipts
- Improve our services and website experience
- Send promotional offers or educational content (only with your consent)
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We only share data:
- With trusted service providers who help us operate (e.g., payment processors or logistics)
- When legally required by authorities or court orders
- To protect our rights, safety, or enforce our policies
4. Data Security
We take data security seriously and implement appropriate measures to protect your information from unauthorized access, misuse, or loss. This includes using secure servers, encryption, and staff confidentiality agreements.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
6. Cookies and Tracking
Our website uses cookies to improve performance and user experience. You can control cookie settings in your browser. Disabling cookies may affect certain features of the site.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies separately.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in laws or practices. Any changes will be posted on this page with the updated date.
9. Contact Us
If you have questions or concerns about this policy or how your data is handled, please reach out:
Phone/WhatsApp: +250791234567
Email: service@rafikipestcontrol.rw
Website: www.rafikipestcontrol.rw